Frequently Asked Questions

Where is Norway Springs located and how do I contact them?

Norway Springs is headquartered at 1001 Stephenson St., Suite G, Norway, Michigan 49870. The company’s toll-free number is (800) 928-3704 and the local number is (906) 563-8410.

What is the source of Norway Springs’ artesian water?

The company’s artesian water comes from the “Norway Springs” aquifer located right in Norway, Michigan. Norway Springs also offers purified water made by treating municipal water through reverse-osmosis.

How does Norway Springs test its water quality?

Norway Springs regularly tests for 62 organic chemicals and 27 inorganic chemicals regulated by the FDA and also tests for unregulated contaminants. Both artesian and purified water are tested hourly for pH, total dissolved solids (TDS), ozone and temperature, and a bottle from every run is checked for E. coli/coliform bacteria. Independent testing is performed by NSF International laboratories. Read our water quality report here.

What’s the difference between Norway Springs’ artesian water and purified water?

Artesian water is drawn from the local aquifer in Norway, Michigan and has a higher total-dissolved-solids count (around 280), giving it a unique mineral-rich taste. Norway Springs’ purified water is municipal water that has been treated through reverse-osmosis, resulting in no contaminants detected above FDA limits in testing.

Does Norway Springs offer free home water testing?

Yes. Norway Springs provides a free, on-site water test and consultation. They schedule a time to visit your home, conduct a no-obligation water assessment and design a custom filtration system to meet your needs.

How can I schedule a free water assessment with Norway Springs?

You can call Norway Springs to arrange a visit or sign up through the company’s website. During the assessment the team assess your water needs and provides options for renting or purchasing a system. Sign up for a free assessment.

Does Norway Springs deliver water-softener salt?

Yes. Norway Springs offers regular water-softener salt delivery throughout the central Upper Peninsula and northeastern Wisconsin. They deliver 100 % pure solar salt, bring it right to your door and will even fill your salt hopper upon request.

What is the Norway Springs Freedom Plan?

The Freedom Plan is a worry-free maintenance program that protects your water-treatment system for $21.97 per month, with discounts for additional systems. Subscribers receive semi-annual service visits and repairs (labor and parts), and the plan extends the equipment warranty to 25 years as long as you remain enrolled. Maintenance includes water testing, replacing the brine injector and filters, inspecting the system and more. View available plans.

How do Norway Springs’ water softeners help with hard water?

Norway Springs offers Evolve® softeners, including the EVR and ES series, designed to effectively combat hard water. Both systems use high-performance resin to reduce hard minerals and improve water quality. The EVR model features a built-in chlorine generator that helps maintain system cleanliness and performance. The ES series delivers dependable hardness removal in a compact, efficient design, providing reliable performance with low maintenance. See water softener options.

What do Norway Springs water conditioners do?

Evolve® EV water conditioners provide softening, filtration and pH adjustment in a single unit. They feature an IQ2 controller and Crystal-Right™ media to reduce hardness, iron and manganese while raising low pH. This helps improve water quality for homes served by city water or private wells.

What filtering systems are available from Norway Springs?

Norway Springs offers Evolve® filters like EVFE and EVS that use an air-induction process to oxidize dissolved iron, manganese or sulfur, removing stains and odors. The EVBF filter can be configured to remove chlorine, iron or nuisance particles, while the EVAN filter neutralizes acidic water using calcite. The EVT tannin filter treats discolored water caused by organic material.

What drinking-water systems does Norway Springs install?

The company offers several Evolve® reverse-osmosis systems: – InterFlo® QuadPro SST, a tankless RO system with Superior SmartFlow® technology and a 60 % efficiency rating, certified to reduce chromium, copper, fluoride, lead, nitrates and more. – UltroWater® units certified to NSF/ANSI Standard 58, which reduce impurities like lead, arsenic, copper and chromium and improve taste. – ClearFlo® systems that produce up to 100 gallons per day using a multi-stage filtration process to remove microscopic particles, heavy metals and chlorine. – InterFlo™ carbon block filters that install under the sink to remove lead, chlorine and cysts. – Hydronix® faucets available in various finishes to match your kitchen décor.

What water problems common in Michigan and Wisconsin can Norway Springs address?

Norway Springs helps solve issues such as hard water (high calcium and magnesium), which causes scale and soap scum; iron that causes reddish-brown stains and metallic taste; low or high pH that corrodes pipes or causes mineral scaling; hydrogen sulfide odors (rotten-egg smell); tannins that discolor water; manganese that leaves dark stains; sediment or sand that clogs faucets; fluoride, nitrates/nitrites, lead, arsenic, chlorides, coliform bacteria, chlorine, heavy metals and PFAS/PFOS contamination. Norway Springs uses specialized filtration and reverse-osmosis systems to address these problems.

How does Norway Springs handle PFAS or PFOA/PFOS contamination?

PFAS, PFOA and PFOS are “forever chemicals” linked to health risks. Norway Springs recommends specialty filtration systems to reduce these contaminants as part of their comprehensive water treatment solutions.

Why is Norway Springs filtration equipment great for families and pets?

A total-home system means every tap in your house has clean, fresh water; you can easily fill a bowl for your pet from any faucet. Removing contaminants like lead, E. coli, PFAS and bacteria ensures healthy water for bathing and drinking.

Why choose Norway Springs bottled water over tap water?

Both Norway Springs water options are monitored and tested hourly for quality. Bottled water has no chlorine or mineral taste and offers a cleaner, neutral flavor. Using a water cooler reduces single-use plastic bottles and encourages hydration because cold, great-tasting water is always available. Bottled water can also be stored for emergencies since it has a two-year shelf life, as long as kept out of direct sunlight.

What water-cooler plans and features does Norway Springs offer?

Norway Springs has three main delivery plans:

• Budget Plan ($27.40 per month) with hot and cold cooler rental and up to two bottles every four weeks.
• Thirsty Plan ($54.10 per month) with up to six bottles every four weeks.
• Flexible Plan, where customers pay for cooler rental and bottles separately with no commitment.

Customers can choose auto-pay, online or phone payment options and customize their delivery schedule. Norway Springs coolers provide hot water for soups and beverages and cold water chilled to around 42 °F. If anything goes wrong with your rental cooler, Norway Springs will swap it at their earliest convenience at no charge. Review plans and pricing here.

What additional products does Norway Springs sell?

In addition to bottled water and coolers, Norway Springs offers 20-oz bottles (sold by the case), hand pumps and crocks for 5-gallon bottles, cups (paper or plastic) with complimentary cup holders when purchasing cups, and distilled water in 5-gallon bottles.

What is Norway Springs’ mission and what values guide the company?

Norway Springs was founded to provide outstanding water and filtration service at a fair price in the Upper Peninsula and northeastern Wisconsin. The company prides itself on local values and a natural lifestyle, emphasizing care for families and delivering artesian water from its local source. The Service Mission promises absolute personal integrity, great value, options to rent or buy systems, guaranteed service and product satisfaction, full after-installation service plans, local manufacture and servicing of all makes and models.